Retomagic Inc. ("Retomagic," "we," "us," or "our") operates Magicly, including the Magicly.ai website, applications, products, APIs, and related services (collectively, the "Services").
This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Services.
By accessing or using the Services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information.
Information You Provide
Depending on how you use Magicly, you may provide information such as:
  • Name
  • Email address
  • Account credentials
  • Profile and account information
  • Communications with us
  • Feedback and support requests
  • Information you submit when purchasing or subscribing to the Services
Content You Submit
When using Magicly, you may upload, submit, create, or process content, including:
  • Images and photographs
  • Videos
  • Audio
  • Text, prompts, and instructions
  • Documents or other files
  • AI-generated or AI-edited content
We refer to this collectively as "User Content."
User Content may contain personal information about you or other individuals. You are responsible for ensuring that you have the necessary rights and permissions to submit User Content to the Services.
Information Collected Automatically
When you use the Services, we may automatically collect certain technical and usage information, including:
  • IP address
  • Device type
  • Operating system
  • Browser type
  • Device identifiers
  • Application version
  • Language and regional settings
  • Pages, features, and tools you use
  • Dates and times of access
  • Referral information
  • Crash reports
  • Performance and diagnostic information
  • General location inferred from information such as an IP address
We may use cookies, software development kits, pixels, local storage, and similar technologies to collect some of this information.
Payment Information
If you purchase a subscription or other paid service, payments may be processed by third-party payment providers or application stores.
We generally do not receive or store complete payment card numbers. Payment providers may provide us with transaction information such as subscription status, transaction identifiers, payment status, billing country, and portions of payment information.
2. How We Use Information
We may use information we collect to:
  • Provide, operate, maintain, and improve Magicly
  • Create and manage user accounts
  • Process images, videos, prompts, and other User Content
  • Generate, edit, enhance, or otherwise process content using artificial intelligence
  • Provide personalized functionality
  • Process subscriptions and transactions
  • Authenticate users and protect accounts
  • Provide customer support
  • Respond to questions and requests
  • Monitor the performance and reliability of the Services
  • Diagnose technical problems and fix bugs
  • Understand how users interact with Magicly
  • Develop new products and features
  • Detect, investigate, and prevent fraud, abuse, security incidents, and violations of our terms
  • Comply with legal obligations
  • Enforce our agreements and protect our rights and the rights of others
  • Send service-related communications
  • Send marketing communications where permitted by law and subject to applicable opt-out rights
We may also use aggregated or de-identified information for analytics, research, product development, and other legitimate business purposes.
3. Artificial Intelligence and User Content
Magicly uses artificial intelligence and machine-learning technologies to provide features such as content generation, transformation, enhancement, analysis, and editing.
To provide these features, User Content and related instructions may be processed by Retomagic's systems or by third-party technology and infrastructure providers acting on our behalf.
Depending on the feature you use, this processing may involve sending relevant content to service providers that provide AI models, cloud infrastructure, storage, content moderation, or related technology.
AI Training
We do not use your private User Content to train our general-purpose AI models unless we clearly disclose this to you and obtain any consent required by applicable law.
Where third-party AI providers process User Content on our behalf, we seek to use providers and configurations appropriate for the relevant service and our privacy obligations.
4. How We Share Information
We do not sell your personal information for money.
We may disclose information in the following circumstances.
Service Providers
We may share information with vendors and service providers that help us operate Magicly, including providers of:
  • Cloud hosting and infrastructure
  • Artificial intelligence and machine-learning technology
  • Data storage
  • Content delivery
  • Authentication
  • Payment processing
  • Analytics
  • Customer support
  • Email and communications
  • Security, fraud prevention, and monitoring
These providers may process information as necessary to perform services for us, subject to applicable contractual and legal requirements.
Business Transactions
If Retomagic is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar corporate transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.
Legal and Safety Reasons
We may disclose information when we reasonably believe doing so is necessary to:
  • Comply with applicable law, regulation, legal process, or governmental request
  • Enforce our agreements or policies
  • Investigate fraud, abuse, or security incidents
  • Protect the rights, property, or safety of Retomagic, our users, or others
  • Establish, exercise, or defend legal claims
With Your Direction or Consent
We may disclose information when you direct us to do so, use a feature designed to share information with another party, or otherwise provide consent.
5. Cookies and Similar Technologies
Magicly and our service providers may use cookies and similar technologies to operate the Services, remember preferences, maintain sessions, understand usage, measure performance, and improve the Services.
Depending on your location, you may have choices regarding certain cookies or similar technologies.
Browser settings may also allow you to block or delete cookies. Some parts of the Services may not function properly if certain technologies are disabled.
6. Analytics
We may use analytics providers to understand how users interact with the Services.
Analytics information may include device information, approximate location, application events, page views, feature usage, session information, and similar technical information.
We use this information to understand product usage, troubleshoot problems, improve performance, and develop features.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, maintaining business and financial records, complying with legal obligations, resolving disputes, preventing abuse, and enforcing agreements.
Retention periods may vary depending on the type of information and how it is used.
User Content may be retained for the period necessary to process a request and provide the relevant feature. Some content may be retained longer when necessary to provide account functionality, maintain user projects or history, comply with legal requirements, investigate abuse, or when the user requests or enables storage.
Deleted information may remain temporarily in backups, logs, or security systems before being removed in accordance with our normal retention processes.
8. Data Security
We use reasonable administrative, organizational, and technical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure.
However, no internet transmission, storage system, or security measure can guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account has been compromised.
9. International Data Transfers
Retomagic and its service providers may process information in the United States and other countries.
As a result, information may be transferred to and processed in jurisdictions whose privacy laws may differ from those in your country.
Where required, we use appropriate mechanisms intended to provide lawful protection for international transfers of personal information.
10. Your Privacy Rights
Depending on where you live, you may have rights concerning your personal information, including the right to:
  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Request a copy or portability of certain information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Appeal certain decisions regarding privacy requests
Some rights are subject to exceptions and limitations under applicable law.
We may need to verify your identity before fulfilling a privacy request.
You may contact us using the information provided below to exercise applicable privacy rights.
We will not unlawfully discriminate against you for exercising your privacy rights.
11. U.S. State Privacy Rights
Residents of certain U.S. states, including California and other states with comprehensive privacy laws, may have additional rights concerning their personal information.
Depending on applicable law, these may include rights to know or access information, correct information, delete information, obtain a portable copy of information, and opt out of certain forms of sale, sharing, targeted advertising, or profiling.
We do not sell personal information for monetary consideration.
If our practices constitute "selling," "sharing," or "targeted advertising" under an applicable state privacy law, we will provide any opt-out mechanisms required by that law.
Authorized agents may submit requests on behalf of users where permitted by applicable law and subject to appropriate verification.
12. California Privacy Notice
California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA").
Depending on how the CCPA applies to our activities, California residents may have rights to request information regarding the categories and specific pieces of personal information collected, the sources of that information, the purposes for collecting or using it, and the categories of third parties to whom information is disclosed.
California residents may also have rights to request deletion or correction and to opt out of certain sales or sharing of personal information.
We do not discriminate against users for exercising rights provided by California privacy law.
13. European Economic Area, United Kingdom, and Switzerland
If you are located in the European Economic Area, United Kingdom, or Switzerland, applicable data protection laws may provide additional rights.
Where required, our legal bases for processing personal information may include:
  • Performance of a contract with you
  • Our legitimate interests, such as operating, securing, and improving the Services
  • Compliance with legal obligations
  • Your consent
Where processing is based on legitimate interests, we consider the interests and rights of affected individuals.
You may have rights to access, correct, erase, restrict, or object to processing of personal information and, in certain circumstances, receive a portable copy of your information.
You may also have the right to lodge a complaint with the data protection authority responsible for your jurisdiction.
14. Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization.
Users must also meet any higher minimum age required by applicable law in their jurisdiction.
If we learn that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete or otherwise address the information.
If you believe a child has provided personal information to us in violation of this section, please contact us.
15. Third-Party Services and Links
The Services may contain links to, integrations with, or functionality provided by third-party websites, applications, and services.
This Privacy Policy does not govern the independent privacy practices of third parties.
We encourage you to review the privacy policies of third-party services before providing information to them.
16. Communications
We may send transactional or administrative communications regarding your account or the Services, such as security notices, product updates, billing information, and changes to our policies.
Where permitted, we may also send promotional communications. You can opt out of promotional emails using the unsubscribe mechanism included in those messages.
Even if you opt out of promotional communications, we may continue sending important non-promotional communications related to your account or use of the Services.
17. Do Not Track
Some browsers provide "Do Not Track" signals. Because there is not a universally accepted standard for responding to all such signals, our Services may not respond to traditional Do Not Track signals.
Where applicable law requires recognition of browser-based privacy preference signals, such as supported opt-out preference signals, we will process them as required by applicable law.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, technology, business practices, or legal requirements.
When we update this Privacy Policy, we will revise the "Last Updated" date above.
If changes are material, we may provide additional notice where required by law.
Your continued use of the Services following an update is subject to the updated Privacy Policy, to the extent permitted by applicable law.
19. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, or if you would like to exercise a privacy right, please contact:
Retomagic Inc.
Operator of Magicly
Website: Magicly.ai , Retomagic.com
Email: [contact@retomagic.com]
For privacy requests, please include enough information for us to identify your account and understand your request.